Return & Refund Policy
REFUND & RETURN POLICY Order Cancellation, Refunds & Processing ORDER REFUND/CANCELLATION: If you wish to cancel an order or want a refund, please drop an e-mail or contact us within 24 hours of order confirmation. Any cancellations after an order is shipped are treated as a Return with all applicable fees of shipping company. Any exchange or changes or replace of orders to be done within 24 hrs before dispatching the orders. At SBK FASIONS Boutique, we strive for 100% customer satisfaction and provide the best shopping experience. We give a personalized support to our customers to make sure that the product is processed as per their requirement. However, we understand that sometimes the product you ordered might not appeal to you once you receive it and you would want to return it. Since we want our customers to be fully satisfied with their purchase, we strongly advise you to review the following reasons that DO NOT qualify for a return. Ready-made Outfits & Unstitched material. In case of ready-made outfits like kurtis, tops, plazzo sets, Lucknowi Chikankari products and any ready-to-wear items , we will gladly accept returns only if the item does not have any stains, damages, body odors or perfume scents. If an item is found to be used/worn or altered (by the customer) during our inspection after receiving the return product, then the product will be shipped back to you at your own expense. Colours & shades may vary from the picture to physical looks, is not accepted for return policy. Damages during transit Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall not be responsible for the same as it's completely out of our control to monitor how perfectly the product is delivered to your doorstep. If any of the above conditions are not the reasons that you would like to return the product, please follow our return policy/procedure as outlined below: 1. Send us an e-mail or contact us within 24 hours of receiving the item in question with your Order number and describing the reason for return along with digital images for verification purposes. 2. Please DO NOT send back any item without consulting us. It's very important that you DO NOT send the item back to us until it's verified - no credit or replacement shall be given on such items that are sent without our consent. 3. Please report all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the issue as all returned items are examined for defects/variations. 4. Please return within 7 working days of confirmation from our end. Make sure to include a copy of the invoice (if any) you received with your order. 5. All merchandise must have original tags attached to it with original packing & in original condition (worn, washed, used, or altered items will not be accepted for returns). 6. Return your items using registered airmail / courier as advised in our return authorization mail. Once you have shipped the item, please forward the details to us & keep the airway bill or postal receipt until the shipment gets delivered to us. 7. As safe delivery to you is our responsibility, in the same way, sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we won't be able to help you. Once you ship the order, please forward the details to us by mail or whatsapp within 24 hours and keep the airway bill or postal receipt till it gets delivered to us. REFUNDS: 2. For Fabric Only orders, unstitched outfits, and ready-to-wear products, we do accept returns as outlined below: In the event of returning the outfit once you receive your order, if a return request is accepted by us for an unstitched dress, then it's the customer's responsibility to pay the incurred shipping & custom/duty charges. Pictures of the item to be returned would have to be sent to us for preapproval before starting a return. If your original purchase included shipping charges, then these charges are non-refundable. The shipping charges will be deducted from the total price of the initial purchase. In the event of a "Free Shipping" promotion, the shipping charges will not be deducted from the original price. However, the customer still has to pay the shipping & custom charges for returning the product to us. After careful inspection of the returned unstitched item & readymade items, a refund will be issued in 2-4 working days. Please allow additional 7 working days for the processing of the refund to be completed depending on your bank or your chosen payment method. Any charges occurred by bank for refund transfer will be deducted from customer. "We value our customers and make constant efforts to provide an excellent shopping experience. Since returning an item is a time-consuming and a complicated process, we advise all our customers to make up their minds thoroughly before placing an order. If you have any questions regarding any item before placing an order, please feel free to get in touch with us to avoid any hassles in the future. We really appreciate all our customers giving us the opportunity to serve them; we value your time & money and our team at SBK FASHIONS Boutique is always working hard to make the shopping experience as pleasant as possible."