OMR 
USD
AED
Cart
FAQ
1.Why nabay.com is the ideal platform for my online store?
Nabay.com is an e-mail, marketplace, and eCommerce platform, that will enable you to open an online store while you keep your identity and brand. You will be enabled to ship your products overseas using international shipping companies, along with technical and operational support.
2.How to register my store on Nabay?
Build your online store within less than 10 minutes. Follow the link:Sell on Nabay
3.What products I can sell?
Except for the restricted products mentioned below, you can sell anything.
4.What are the restricted products on Nabay?
Any item or service that violates applicable local, state, federal, or international law in regard to manufacturing, distributing, advertising, or transporting said item. Any product or service that Nabay determines to be inappropriate, harmful, fraudulent, or illegal.
-
• Alcohol
• Any item or service that violates applicable local, state, federal, or international law in regard to manufacturing, distributing, advertising, or transporting said item
• Any product or service that Nabay determines to be inappropriate, harmful, fraudulent or illegal
• Dangerous Chemicals • Drugs
• Explosives
• Firearms
• Fireworks
• Stolen Items
• Harmful, harassing, intimidating, or defamatory materials, products, or items
• Hazardous materials, products, or items (for example poisonous, explosive, flammable, corrosive etc.)
• Illegal, counterfeit, or contraband items of any sort
• Items, materials, or products that are copyrighted, trademarked or patented by another party
• Items not in your possession or items you don't intend to deliver.
• Items or products that carry or transmit hidden codes or signals to cause harm or tracking personal or transactional information of any Items that violate Terms of Use
• Ivory or animal products from endangered species collected illegally
• Misrepresented items or products
• Personal data or information
• Pirated materials
• Pornography
• Prostitution or other similar services
• Replica items, including designer items
• Tobacco
5.Do I have inventory limits?
Yes, inventory limits depend on the subscription plan you choose to build your store.
6.What about order return, exchange, refund, and cancellation?
As a store owner, you will be able to create your return, exchange, refund, and cancellation policies on Nabay.com, as long as they are not violating the rules and regulations of the country you operate in.In case of damaged and defeated products, you will be required to replace or refund the order as per the customer’s requirements. For more details read the section Terms and Conditions
7.How to build my store after registration?
Three simple steps separate you from having a professional online shop; personalize your store design, add products, add inventory per product and you are good to go.Follow the link for Store registration:Store Registration If you have any questions in regards to that, contact our customer support team and they will be happy to help
8.Are commissions VAT included?
No, they are not.
9.Do I have to pay VAT to authorities if I am selling on Nabay?
Yes, you have to pay VAT for authorities in the country you are operating in if you are eligible for VAT.
10.How to manage my store on Nabay?
After completing the store creation, you will be able to view a professional seller dashboard. Where you will be able to track all operations, sales, inventory, accounts, and finance. To view your panel click the following link: Manage Store.
11.How to grow my sales on Nabay?
We are here to support all business owners to grow their sales and expand their reach. Thus, we have a full marketing and customer support team that will help you to succeed.
12.When will I get my payment settlements?
Payment settlements depend on the terms of the subscription plan you chose. Usually, all payments are settled within 15-30 working days.
13.What are the online payment gateways charges?
Payment gateway charges depend on the gateway itself. Usually, the percentages are between 2%-6%.
14.Does Nabay requires product quality inspection?
No, we don’t. but as a seller, you are required to provide to maintain your products’ quality. See link of product quality.
15.Is it legal to have different prices for the same?
All product prices are determined by the sellers, any price difference in the same product between the stores is valid as long as the store is not violating the country’s rules and regulations for pricing strategy.
16.When commissions will be deducted from my store sales
Instantly, after the first order is received.
17.How long does it take the order to get delivered to the end customer?
Shipping and logistics depend on the order destination and departure countries.
18.What are the countries Nabay offers to ship to?
We ship internationally, except for the restricted countries globally.
19.From which countries sellers are allowed to sell on Nabay?
We accept sellers from anywhere in the World, except for the restricted countries globally.
20.What are Nabay selling models?
All orders will be fulfilled directly by the seller, in which the order will be prepared by the store.
21.What are Nabay shipping models?
In Nabay, you can ship the products using Nabay shipping international partners, or you may ship the order directly to the customer using your preferred shipping service.
22.Does the platform offer fulfillment services?
No, at the moment
23.What are the packages and prices?
*picture of the plans .
24.How do I contact you if my question(s) is not answered above?
You are welcome to call us at :968-91398008 , Or write us an email care@nabay.com